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What do I need to view the audio / video stream?
Operating System:
Microsoft Windows 98SE, NT, 2000, ME, XP and Vista or Apple OS X.
Media Player:
Microsoft Windows Media Player 7 or later.
Click here to upgrade to latest version of Windows Media Player.
Browser:
Microsoft Internet Explorer 5.5 or later (preferred).
Click here to upgrade to the latest version of Microsoft Internet Explorer.
Mozilla Firefox 2.0 or later
Click here to download Firefox
Apple Safari 2.0 or later
Click here to download Safari
Can I use my Apple Macintosh to view the live stream?
This website is currently optimized for Mac users with OS X and the latest version of Flip4Mac or Windows Media Player for Mac. However, you may encounter some technical difficulties or reduced functionality.
For further help, please visit How to play Windows Media Video (WMV) on Mac OS X.
Can I use QuickTime or RealPlayer to view the live stream?
This website does not currently support QuickTime or RealPlayer. You must use Windows Media Player Version 7 or later. Click here to upgrade to latest version of Windows Media Player.
Why is the stream choppy or freezing?
The quality of the video clip you are watching mainly depends on two factors: (a) the speed of your Internet connection and (b) the bit rate (speed) of the video clip. The faster the bit rate of the video clip, the better the quality. However, the speed of your Internet connection will limit which video clip bit rate that you can watch. For example, if you only have a 56kbs dial up connection to the Internet, the highest video clip bit rate that you will be able to watch will be 56kbs or less (most likely less as the majority of dial-up connections only get speeds of 28kbs or less due to phone line issues). If you try to watch a video clip with a bit rate of 300kbs over a dial up connection, the video will not play. That is why we offer multiple bit rates for each video clip. Each bit rate is optimized for the different types of Internet connections available (Dial-up/DSL/Cable Modem/T1).
As you can see, it is very important that you select the proper video clip bit rate for your Internet connection. For the best viewing experience, we recommend a high speed Internet connection such as DSL or Cable Modem.
It is important to note that even if you have a high-speed (DSL/ Cable Modem/ T1), Internet traffic congestion affects your connection speed and/or video performance. You will get slower or faster speeds at different times depending on peak or off-peak use hours. You may also get slower speeds during the morning and afternoon, but faster speeds late at night when fewer people are online. Also, streaming quality decreases when multiple people share the same Internet connection (e.g. at work or on a home network).
Why can I hear the audio but not see the video?
This occurs when the speed of your Internet connection is lower than the bit rate of the video clip you are watching and can be caused by either (a) your selecting of a bit rate for the video clip that is to high for your Internet connection or (b) Internet traffic congestion reduces the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).
Can my office's firewall be blocking the video?
Your company may have a firewall that is configured so that either you cannot connect to the video servers or video traffic is prohibited on your network. Check with your network administrator to see if there are any known issues with watching video.
What about my office computer - could it be the problem?
If your computer is running Microsoft Windows NT, Windows 2000, Windows XP Professional or Windows 2003 server and you are not logged onto your office computer as an administrator or as a member of the administrator group, then the Microsoft Windows Media Player on your computer may not be able to automatically download the codecs required to view the video. Under these circumstances, you will need to either (a) have your network administrator install Microsoft Windows Media Player 9 on your computer (or the Microsoft Windows Media Player 9 codec pack if your computer is running Windows NT) or (b) have your network administrator grant your logon account local administrative rights on your office computer.
Further help
If all else fails, you can get technical support by calling Streaming Faith at 678-325-4290 or using their online help form.
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